## Getting Help * Send IT requests (or “support tickets”) to the Math IT team via email math.ithelp@msu.edu * This will go to people listed at the bottom of this page * We will forward on any requests that are outside our immediate scope * All IT requests / tickets can be accessed at https://ithelp.msu.edu ## Printers / Scanners * [Setup Instructions Windows](https://apps.math.msu.edu/PageSpace/pb/math.it/Printing_Windows_Setup) * [Setup Instructions Mac](https://apps.math.msu.edu/PageSpace/pb/math.it/Printing_Mac_Setup) * [Setup Instructions Linux](https://apps.math.msu.edu/PageSpace/pb/math.it/Printing_Linux_Setup) * [Usage Instructions](https://apps.math.msu.edu/PageSpace/pb/math.it/Printer_Usage) * Available in rooms C514, C332, C225 and D227 in Wells Hall * Connect your computer, phone, or tablet to a single print share, then retrieve from any printer * Use the “Scan to Email” to send a PDF scan to your inbox ## Wifi * Read instructions at https://tech.msu.edu/support/getting-online * Eduroam is a wireless network available at many academic institutions and you can use your MSU email address and password to connect to it when visiting other universities that have Eduraom available. You can read more in the link above. ## Math Portal * Shortcuts to internal department web applications, as well as documentation links: https://apps.math.msu.edu/Portal (it can also be accessed from https://math.msu.edu under the “Internal” menu) ## Directory Listing / Profile * You can make basic changes to your Math Directory listing yourself * Your information will be included in the NatSci directory as well * Login to the Math Portal, click on My Directory Listing button ## Web Pages * Math Department has a user-friendly site editor available * Can be used by individuals or groups * Examples available at https://apps.math.msu.edu/PageSpace/pb/math.it/Page_Space_Examples * Email Math.ITHelp@msu.edu to request setup ## Microsoft 365 (aka Spartan 365), including OneDrive (aka Spartan Drive) and Teams * Powered by Microsoft 365 * https://tech.msu.edu/technology/collaborative-tools/spartan365/ ## VPN * Access to some IT systems and applications are limited to campus connections. When working off-campus, use the Virtual Private Network (VPN) software to connect securely to the campus network. Details and instructions are located at https://vpn.msu.edu/ ## Multi-Factor Authentication * Some applications – for example, the MSU Enterprise Business System (EBS) and the VPN – require you to setup and use multi-factor authentication for additional security. You can receive text messages to your cell phone, or download the Okta Verify app for faster push notifications. For more details go to https://www.canr.msu.edu/news/setting-up-the-okta-verify-app ## Security Tips * https://secureit.msu.edu * Watch out for “phishing” emails and other scams! MSU IT will never ask for your password, social security number, or other sensitive information * When in doubt, or if something seems a bit off, just ask! Better to be overly cautious * If a known phishing email is received, please forward to abuse@msu.edu ## IT Equipment Purchases * Please see Jeremy Lounds for all IT equipment purchases ## Book a Room (aka Room Scheduling / Reservations) * [Instructions for booking a Math conference, classroom, or Zoom Cart](https://apps.math.msu.edu/PageSpace/pb/math.it/Room_Booking_Instructions) ## Non-classroom Projectors and Zoom cart for teleconferencing * If you need to borrow a projector for a conference room, or a small classroom that does not have a projector, please see Jeremy Lounds * There are two portable carts with a TV, webcam and mic for teleconferencing called the “Zoom cart”. It can be reserved for use at a specific time in the same way a room is booked (see above) using the name Math.ZoomCart or Math.ZoomCart2. * Zoom is the MSU teleconferencing service. Read more at https://msu.zoom.us ## Cloud Storage * All MSU accounts automatically come with an associated Google and Spartan Drive (OneDrive) account. * With Google, storage space is limited, so please use Spartan Drive for file storage! * More details about Spartan Drive and other Office 365 tools can be found at [Spartan Drive](https://tdx.msu.edu/TDClient/32/Portal/KB/ArticleDet?ID=1169) and [Spartan 365](https://tech.msu.edu/technology/collaborative-tools/spartan365/) * More details can be found at https://googleapps.msu.edu/
# Mathematics IT Team --- **Jeremy Lounds, Manger of IT** loundsje@msu.edu C339 Wells Hall 517-353-3527 Primary contact for: Tech equipment purchases, Math IT policies, servers --- **Andrew Rogers, IT Support** roger561@msu.edu C341 Wells Hall 517-432-2432 Primary contact for: Workstations, laptops, non-classroom projectors, printers --- **Devin Schnepp, Application Developer** schneppd@msu.edu C340 Wells Hall 517-355-9691 Primary contact for: Website, web applications